general terms and conditions

(last updated May 2022) 

These Rules of Procedure apply to From the Soul (VIENNA HEELS) performances and services as dancers, dance classes, workshops, dance events, private classes as well as all services that are connected to From the Soul (VIENNA HEELS) and published through public announcements through the website, social media, print media, billboards, flyer, etc.  

The order as well as the form of our offered services vary due to constant development, further training and the actualization of methods used during dance classes, workshops, events, etc.


Refunds & fees

Weekly Classes IN-STUDIO and ON AIR (online)

If your cancellation takes place 4 days prior to the start of your booked services we are able to refund 90% of the full price paid via your used payment method. From the Soul (VIENNA HEELS) will keep 10% to cover the applying fixed costs. For cancellations made less than 4 days prior to the start of your booked services we have to charge the full paid fee unless you are sick and provide a doctor's note. Classes only take place with a minimum of 5 participants. If there's less than five people, the class will be cancelled and the participant has the chance to take the class the week after or will be offered a refund. 

If you are not showing up to your booked services without notifying us in advance, your full paid fee will expire automatically and your spot will be given to someone else. Tickets are for the person meant and non-transferable.


From the Soul (VIENNA HEELS) will always abide by governmental guidelines. Please make sure to follow the most current regulations when entering the studio. In case of a positive COVID-19 test result you will be asked to send the result and will be refunded 90% of your purchased service. From the Soul (VIENNA HEELS) will keep 10% to cover the applying fixed costs.

VIENNA HEELS ABC and Intensives

If your cancellation takes place 3 days prior to the start of your booked service, you will be refunded 90%. Vienna Heels will keep 10% to cover the applying fixed costs. If you are not showing up to your booked services without notifying us in advance or cancel less than 3 days prior to the start of the course, your full paid fee will expire automatically.

If you miss an ABC class, a recording of that specific class will be made available to you for a week. Missed classes cannot be refunded.

Ticket of 10

The VIENNA HEELS 10x Pass is valid for 6 months starting with the date of your purchase and cannot be extended once expired. Each ticket of 10 is for the person meant and non-transferable nor can remaining classes be paid out in cash (keine Barablöse für nicht-eingelöste Einheiten). 

Courses/Classes/Workshops/Tutorials/Class Recordings

Once your bank transfer was successful, your registration to one of our services is binding. It is not possible to attend one of our services without prior payment. The fee for participation must be paid beforehand. We offer you the possibility to pay the fee for your booked services after your registration on our homepage via bank transfer or PayPal. If you pay via paypal and didn't follow our specific instructions to uncheck the box for goods and services, you will be asked to cover the fees that applied afterwards.

We reserve our rights to change, combine and cancel classes and class schedules in case there are not enough attendees.

In case of an administrative partial/full lockdown, workshops, classes and courses will either take place online or a recording of the class will be made available to you. No refunds will be given, the online class or recording substitutes the class/course.

Vouchers and Gift Cards

Vouchers created and handed out by From the Soul (VIENNA HEELS) are valid for 3 months from the date of issue. Gift cards are valid according to Austrian Law (Konsumentenschutz).


You can book/send a request for VIENNA HEELS performances or services as dance artists & athletes via emailing us at After the completion of the performance or job you will receive an invoice via email. The amount of the invoice is to be paid within 10 days. In case of a show being cancelled after you booking us, you will have to cover a percentage of the fee depending on the amount of days prior to the show and the costs and expenses that have already been covered from VIENNA HEELS's side. In case of a show being cancelled on the same day, the full show fee has to be covered.

Class Etiquette


Smoking, eating as well as drinking prior, during and after the classes is not allowed. The consumption of any food or open drinks in the studio (except water in closed bottles) is forbidden.

We ask you to enter the studio space with clean shoes only! Due to fire regulations, jackets and coats must be stowed in the locker rooms. 

Please follow the instructions of the teacher prior, during and after classes. In case of intentional contravention or threat to other people or the studio’s property, we reserve our right to take legal action. 

General health regulations must be strictly followed in all premises. You are taking part at your own risk.




The copyright belongs to From the Soul (VIENNA HEELS) and its entire workforce. The ideas, assets as well as choreographies learned in class or from a tutorial are meant for personal use only. Passing on From the Soul's (VIENNA HEELS’) copyrighted content or choreographies learned during class or tutorial to a third party is strictly prohibited. 




Dancing and training during our classes/services is at your own risk. From the Soul (VIENNA HEELS) does not take any responsibility for any accidents of our attendees or any emotional or physical damage that comes with it. Our attendees are responsible for their own actions and insurance that would cover the costs in case an accident happens. We do not assume liability for your own negligence. For minors (anyone under the age of 18), the parents assume liability. Also, please be cautious of slippery floors at any time.

We do not assume liability for your wardrobe, personal valuables as well as any damages of property. 

Customer’s Health Condition

With the registration to one of our offered services you automatically agree that you are physically and emotionally healthy or that you are able to meet the physical and emotional requirements of taking a dance class. The participation of any offered service under the influence of drugs, alcohol or pharmaceuticals is prohibited. With the act of registration you assure us to not suffer from any infectious diseases. In case of other chronic physical or mental illnesses please speak notify the teacher beforehand, and talk to your doctor prior to taking class if needed. In the event of pregnancy, a doctor's approval must be obtained from the customer before participation.​


Protection of Data Privacy


The protection of your personal data is very important to us. The data provided when registering will be stored in our internal system for 7 years, but will never be passed on to third parties. Personal data is information that relates to an identified or identifiable natural person. The submitted contact and address information is treated confidentially and is subject to an appropriate level of security. 

If desired, the personal data can also be completely deleted. We will respond to requests within two weeks to transmit, correct or delete the requested information. Also, no data of intellectual property of any person will be disclosed. Data necessary for the enforcement of rights of the person responsible or Data which underlie a statutory retention period won’t be deleted. 

To complete your booking for one of our services, it is necessary that you provide us with your full personal data which is needed for accounting purposes (invoice).

A newsletter will be sent to all stored email addresses at least twice a year, which of course can be unsubscribed at any time using the Unsubscribe function in the email. We therefore ask you to inform us in the event of a change of address.




There is a possibility that information will be stored on your computer in the form of cookies when you visit our website These cookies are automatically recognized the next time you visit our website. If you do not want them to get stored, you can reset your internet browser in order to block all cookies. 


Photo and Video Copyrights


All photo and/or video material that is produced as part of From the Soul (VIENNA HEELS) is the legal property of From the Soul (VIENNA HEELS). Photo and video material from dance lessons and performances may be used indefinitely for internal purposes (design of the website, invitations, newsletters, etc.), for media presence (TV, print, online, social media) and advertising (printed matter, merchandise, etc.).

The customer has no financial or legal rights to photo or video material of him/herself that was made in the classes. If the participant absolutely does not wish to be recognizable in photos or video material, you need to notify VIENNA HEELS prior to the video or photos being made.