Question 1

What information do we collect?

Accepted Answer

Personal information may be collected from you in various ways, for example:
1. Information about your computer and about your visits to and use of this website (these are information about your browser, your IP address, your general location as determined from your IP address and provided by your browser, the site from which you come, and the links followed when leaving our site). This information is also collected through cookies
3. When you register and voluntarily provide information in response to questionnaires or download forms, or to register for newsletters This may include your name, email address, address, birthday and telephone number. 
4. When you conduct activities on our site (for example, when you purchase a product or service we record what you purchased etc.) we may collect your name and contact details, details of your subscription to our services.

Question 2

How is the information used?

Accepted Answer

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To supply to you services purchased via the website, and to process your payments.
For statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.
Internal record keeping, and administrative purposes, and to inform you about our events, services or products, or other related information that we think would be of interest to you, as explained above.
To communicate marketing messages, newsletters and details of our union or the businesses of carefully-selected third parties which we think may be of interest to you by post or email or similar technology (you can inform us at any time if you no longer require marketing communications).
​
Your information will not be disclosed to any third party unless you have given your consent to such disclosure. You may at any time ask us to refrain from sending you marketing messages by sending us an email with the words UNSUBSCRIBE in the subject box. If we contact you by email each time you receive a message you will also have the option to decline to receive further information of that type from us.  
If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.

Question 3

Cookies

Accepted Answer

Cookies are text files stored on your computer, and accessible only to the websites which create them.Our website may from time to time use cookies and log files for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on their preferences, and to improve user experience.  Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.
Most web browsers automatically accept cookies, however you may delete, or disable cookies by following the instructions at http://www.allaboutcookies.org/manage-cookies/.  Please note that you may not be able to take full advantage of a website if you disable cookies. Our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.
 
Further information about cookies can be found on the Interactive Advertising Bureau’s website www.allaboutcookies.org.

Question 4

Social Media

Accepted Answer

If you share our content through social media, for example by liking us on Facebook or Instagram those social networks will record that you have done so and may set a cookie for this purpose.
 
In some cases, where a page on our website includes content from a social network, such as an Instagram feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

Question 5

Log Files

Accepted Answer

Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.

Question 6

Security

Accepted Answer

We take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.  
We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Question 7

Changes

Accepted Answer

We may make changes to this privacy policy from time to time. If we change our privacy policy we will post the changes on this page. If the change in our privacy policy affects the use of your personal information we will use our best endeavours to contact you by email to seek your consent to the use. Continued use of the service will signify that you agree to any such changes. If you do not agree to this privacy policy, please do not use our site.
By using our site, you consent to the collection and use of information by us.

Question 8

Contacting us

Accepted Answer

If you get in touch with us by means of a form on the website or by e-mail (register@viennaheels.com or contact@viennaheels.com), your personal details will be stored for three years to process the request and answer follow-up questions. That data will never be shared without your consent.

Question 9

Your rights

Accepted Answer

If you believe that the processing of your data violates the privacy laws or your privacy claims have otherwise been violated in any way, you may complain to us (contact@viennaheels.com) or the Data Protection Authority.

PRIVACY POLICY